TERMS & CONDITIONS
By making an online purchase through 123degreeswest.co (”We”), you are agreeing to the following terms & conditions. Please read our terms and conditions carefully before placing your order.
Payments can be made safely and securely by credit card through our website. We use Square Inc. third party provider to process payments.
Every effort is made to ensure that colours and shapes appear as realistic as possible. However, digital reproduction on different web browsers and computer monitors vary so we cannot guarantee the exact colour. We take care to represent our products as accurately as possible, but due to the hand made nature of some products, they may occasionally vary slightly in colour.
Orders will be dispatched within 1-3 working days of receipt of payment subject to availability.
UPS courier is used for all Next day deliveries. Canada Post is used for Standard or Economy deliveries. All deliveries will be tracked and require a signature. During promotional periods where a free shipping code is offered, all packages will be sent Canada Post Standard shipping regardless of what shipping option is selected by the customer.
We currently do not offer any overseas delivery options. If you are outside Canada please contact to place your order and receive a delivery quote.
If you are not happy with your online purchase once it has been delivered to you, you may return the goods within 7 working days of delivery for a refund.
Returns Address: 1 - 475 West 19th Ave, Vancouver, V5Y2B8, BC
All returns by signed for post only please.
The product you return must be unused and in the same condition that you initially received it. The customer is responsible for the return postage costs. All returns must be sent recorded/signed for delivery and a tracking number must be provided.
You are responsible for the safekeeping of the goods and taking care of them until they are returned. We do not accept liability for returned goods that have been damaged during transit back to us. Please ensure therefore that you wrap and package the products thoroughly to avoid any breakages.
FAULTY, MISSING OR DAMAGED GOODS
Replacements or refunds will be given for faulty or damaged goods. Please notify us the next working day if you receive a faulty or damaged good(s). Incomplete orders must be notified within 24hrs.
For details on how to return your goods, please e-mail:
Refunds will only be credited with the same payment method as the original purchase.
If you wish to cancel your order, please email us as soon as possible as we try to process your orders promptly. If your order has already been dispatched to you please do not open the package but return the goods to us in accordance with our Returns Policy above.
123 Degrees West is committed to protecting your privacy and will only use the information we collect about you lawfully. We only collect your information in order to process your order and provide you with the best possible service. We ensure that this is kept securely and processed fairly.
To protect your personal information online, we use SLL encryption on all data to and from our website. You can check the security validity by clicking the padlock icon that appears in the URL line of your browser.
We never collect or store credit/debit card information. We use a third party processor to handle this information securely.
None of this information is stored anywhere on our website. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside third parties except to the extent necessary to fulfill that order.
We use the information you provide about someone else when placing an order, only to ship the product and to confirm delivery. We do not share this information with outside third parties except to the extent necessary to fulfill that order. We always ensure that contractors we use in connection with the website and services (for example hosting providers) are subject to strict contractual obligations.
You can sign up to receive updates on our latest products and features via email on our website via the ‘subscribe’ link. You can always unsubscribe from our newsletter at any time.
We do not, and will not, sell any of your personal data to any third party including your name, address, email address, or credit card information.
If you have any questions or feedback regarding this statement, you can contact us at
We may change this policy from time to time to ensure it is up to date with current Canadian data protection laws. If there are significant changes to the way we process your data, we’ll notify you via our website, and if you’re subscribed to our mailing list, via email too.
This page was updated on 20th March 2019
Business Name: 123 Degrees West Ventures
Street Address: 1 - 475 West 19th Ave
State/Region: British Columbia
Zip / Postal Code: V5Y